Black Mesa Wireless Service

Principles and Policies

Installation Process

  1. Site Survey - we will make a brief (about 15 minute) visit to your location to check your signal and plan installation. We will discuss options with you for the location of the radio to be mounted at your site and where you would like the cable to come into your building from the outside. We will tell you at this time what speeds are available at your location. If you decide to sign up for service, we will then schedule an installation, most likely at a separate time unless your installation will be very simple.

  2. Installation - Installation normally takes about two hours. Once installation is complete, we will verify that your service is working as it is supposed to, and then bill for initial service. This initial bill will include the prorated cost of your selected service level until the end of the month, plus the next month's cost in its entirety. Therefore if your service is installed on the first of the month, you will be billed for two months at installation. Every subsequent bill will be for only one month of service at a time. A credit or debit card or eCheck account must be added to the client account prior to installation. No charges will be processed prior to the completion of the installation.

Terms of Service

You may read our current terms of service in full. You will be required to sign a page indicating you agree to these terms at installation.

BANDWIDTH

Unlike some of our competitors, we don't oversell our upstream connections. This costs us more but results in better service for you. At this point we have more than 5x our peak usage available thanks to economies of scale so we are no longer publishing this graph.

Blocking

We know that you just want to access the internet without our interference. We only block outbound Port 25 to prevent spam by malware and other viruses because it is a major problem. If you have a need to send outbound mail on Port 25 and can demonstrate your ability to secure any systems on your network, we will enable outbound traffic on Port 25 for you, subject to ongoing lack of abuse of this privilege.

We block inbound Port 22 (TCP) to many of our customers due to brute-force ssh login attempts, which are common on the Internet. We recommend you use a different port if you want inbound ssh access. However, we are happy to open that port for you if you like.

Privacy

As detailed in the terms of service, we are required by CALEA to provide access to your communications to law enforcement upon request. We would prefer not to do this but must comply with the law. As such, any such request backed by appropriate legal documentation will be honored. Requests without appropriate legal documentation will be ignored. If you are concerned with your privacy, you may want to consider the use of a VPN service and/or Tor.

AS OF THIS TIME (2020-08-07) WE HAVE NEVER RECEIVED ANY GAGGED REQUESTS FOR USER INFORMATION FROM THE GOVERNMENT OR LAW ENFORCEMENT. WHILE WE ARE NOT LEGALLY ABLE TO DISCLOSE SUCH REQUESTS WE ARE NOT PREVENTED FROM POSTING THIS MESSAGE.

We have received routine DMCA takedown notices, which we are not gagged from reporting. We have also received search warrants for the information on users associated with particular IP addresses, which we have co-operated with as required by law.